Are you getting the error “ Security Policy Prevents Use of Camera “ when you open the camera app on Samsung? Read on to know How to Fix “Security Policy Prevents Use of Camera” on Samsung Phones.

A lot of users have reported facing this error on their Samsung phones. And we get it, It is frustrating, especially when you want to just capture the moment with your camera, and the first thing you see is this error.

Some models of Samsung that are known to face this error are the Samsung Galaxy series -S21, S20, and S10. Samsung A-series -A51, A50, A12, A11, A10, A21, A21, A22, A31, A32, A52,F41 and on the M-series- M10, M12, M30, M20 and more.

Well, here is a step-by-step guide on how to easily fix the error “Security Policy Prevent the use of the camera” on your Samsung phone.

Has your Samsung mobile gone into an endless restart cycle? Check out our guide here on how to resolve that.

How to Easily Fix “Security Policy Prevent Use of Camera” on Samsung Phones.


The error mainly says that the Samsung Company’s security policy prevents the app from working. This means that a third-party application is preventing the camera from working as it has gained access to some of the security policy permissions,. This is done to prevent malicious apps from accessing and leaking your data.

Another reason for this issue could be some data corruption in the camera app, preventing the app from working correctly. Here are the following steps with which you can resolve this error easily.

Search for a third-party App that triggers this Error.

The first step is to look for such apps by going to Settings -> “Biometrics and security” -> “Other security settings” -> “Device admin apps. Here you will see which apps are causing the problem.

To identify if an app is accessing the security policy on your mobile, follow the step given below:

  • Head to device Settings.
  • Head down to Biometrics and security and click on the same.
  • Click on Other security settings.
  • Press on Device admin apps.
  • Click the toggle button to disable access to the application.
  • Click on Deactivate.

You need to restart your device after performing these steps and then try to access the camera. If the problem persists, and you still can’t use the camera, try the next step, which is putting your Samsung mobile in Safe Mode and then accessing the camera.

Has your Samsung mobile gone into an endless restart cycle? Check out our guide here on how to resolve that.

Here is how to do it:

How to Put Samsung Mobile in Safe Mode

If the first step does not work, then we need to try restarting our mobile in safe mode.

Often a suspicious App can get installed on your mobile and this triggers security warnings from Samsung.

When you restart in safe mode, all access to third-party apps is disabled by the, and if those apps were preventing your camera from working earlier, it would work in safe mode.

Step 1:Hold down the power button until you see the power off icon.

Step 2: Press and hold on to the power off icon until you see safe mode.

Step 3: Tap on the Safe Mode icon and your Samsung Mobile will go into safe mode.

Now you should see a Safe mode indicator at the bottom left side of the screen. 

This will restart your mobile, and all third-party apps will be disabled. If the camera works in safe mode, then this means that a third-party application was causing the issue.

You would then need to uninstall any and every suspicious app on your mobile till you can identify which App it was that was causing this error.

Just restart your device to exit from safe mode.

If this does not solve the error, then try the next step:

Erase Camera Data and Cache to resolve the Error

You need to enable developer options on your system to clean the camera data. You need to follow these steps to enable developer options.

Once developer options have been enabled, you can follow the steps given below to clear data on your camera:

  • Head to device Settings.
  • Head down to Developer options and click on the same.
  • Click on Quick settings developer tiles.
  • Switch the button next to Sensors Off.
  • Go back to Settings and click on Apps.
  • Click on Camera.
  • Go to Storage.
  • Press on Clear data and Clear cache.
  • Head back to Camera App info and click on Permissions.
  • Make sure that the app has all the permissions if not enable all permissions

After following the steps given above, restart your device, and the camera app should come back to life; resolving the security policy prevents the use of the camera error. If not, then you will have to factory reset your device.

To reset your Phone to Factory Reset, follow the next step:

Factory Reset Your Samsung Phone

Resetting your Samsung phone is another method that seems to be working. Many found this solution effective. You should do a full backup of your Samsung phone and only then carry out a full factory reset.

To factory reset your device, press and hold the Volume up and Power buttons simultaneously until the device vibrate and Android recovery mode appears. Wait for like 30 seconds for the option to appear and then select Wipe data/factory reset.


  1. Select General Management from the settings menu.
  2. Select Reset.
  3. Select Factory Data Reset.
  4. You may need to enter your device PIN on the next screen for confirmation.
  5. Now, your phone will reset.

For a detailed guide on how to Factory data reset your Samsung mobile, click here.

Has your Samsung mobile gone into an endless restart cycle? Check out our guide here on how to resolve that.

You are done now. Congrats on resolving the error “Security Policy Prevent Use of Camera” on your Samsung mobile.

Update-Disable Sensors Off Icon

Samsung Sensors Off Icon

Some users have pointed out that sometimes, when you enable developer mode, by accident the sensors off icon gets toggled.

Do ensure that the sensors off icon is not enabled nor is it pressed.

If it is on, then that too could interfere with the camera app not launching.

Thanks to @Kevin for pointing this out.


Kevin · April 21, 2022 at 4:02 pm

I was experiencing the “Security policy prevents use of camera” message. As I was running through the above trouble shooting steps I noticed that on the main settings pull down menu, “Sensors Off” icon had been selected. This must have inadvertantly been turned on when I was turning on the flashlight or some other setting. As soon as I disabled “sensors off” the camera worked. Sometimes it’s the easy things!!! hope this helps someone.

    admin · April 21, 2022 at 4:06 pm

    That’s awesome.
    And so true it’s sometimes the simplest of things.

    Kenneth V Kramer · April 24, 2022 at 1:20 am

    I had the same problem – going through all these trouble shooting steps and turning developer options on, and this was all which was needed – THANKS!

      admin · April 24, 2022 at 5:01 am

      Happy to help.
      Can you tell me what model phone you faced this problem on ?

        Tam · May 4, 2022 at 3:45 am

        A11 is constantly acting up

          admin · May 5, 2022 at 12:52 am

          Were you able to solve it ?

    Dana · May 27, 2022 at 8:43 pm

    Fabulous! Sensors off did the trick!!!!!!

      admin · May 27, 2022 at 4:55 pm

      Awesome !

    Mikel Berry · June 11, 2022 at 9:27 pm

    Your tip was the solution, after going through a TON of crap elsewhere. Thanks.

    admin · June 15, 2022 at 6:20 am

    Hey Kevin
    Have updated the post with your recommendation.
    Thank you for pointing it out.

    Sheila · September 6, 2022 at 6:25 pm

    Thank you for this!! After scouring and looking, none of these suggestions were working. Yours fixed it!!

JESSICA · June 25, 2022 at 11:05 am

These steps did not help me on my note 20 ultra I dont want to factory reset my phone.

    admin · June 26, 2022 at 4:55 am

    We just added an update wherein sometimes after enabling developer mode, the sensors off icon also gets triggered.
    Have you check that, the icon should not be enabled.

Edwin · July 6, 2022 at 4:06 pm

Greate post. Keep writing such kind of info on your blog.

Im really impressed by your blog.
Hello there, You’ve performed a fantastic job. I
will certainly digg it and for my part suggest to my friends.
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Jan · November 6, 2022 at 9:53 am

Not every Samsung phone has the sensor option. I have tried everything…even chat with Samsung. I will not factory reset my phone. Any ideas. Camera and screenshot works fine in Safe Mode

Adam · January 13, 2022 at 7:59 am

Facing an issue with the camera app? We may be able to help.
U can contact me via email for any android issue.

James · August 9, 2022 at 3:07 am

[…] Quote from the source: … […]

Gene · August 30, 2022 at 2:56 pm

looks like i missed something,c ause it did not work for me

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